Frequently Asked Questions
Everything you need to know about Botanique Paris beauty and skincare.
What is the standard shipping time for orders?
We offer worldwide shipping from our Paris warehouse. Domestic orders within France typically arrive in 2-3 business days, while international shipping usually takes 5-10 business days depending on your location.
Are Botanique Paris products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we do not use any animal-derived ingredients in our formulations.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unopened and unused products within 30 days of delivery for a full refund.
Are your skincare products suitable for sensitive skin?
Absolutely. Our formulas are dermatologically tested and prioritize natural, botanical ingredients to ensure they are gentle yet effective for all skin types, including sensitive skin.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.